FAQs
General
Q: Where are you based?
A:We are a boutique online business with supplier partners and fulfilment centres in various countries.
Q: I have a discount code, where do I enter it?
A:Discount codes need to be entered during checkout. On mobile you may need to click "show order summary" to enter it. The cost will automatically be adjusted once entered.
If your discount code is not working, contact us via the "Contact Us" button.
Q: What if I have any problems with my order?
A: We have a 24 hour Help Desk where one of our Customer Service Specialists will assist you with any concerns you may have as soon as possible. Email us at: support@nftdcc.com
Q: Can I cancel my order?
A: We provide a 2 hour cancellation policy. If you wish to cancel your order and are within a 2 hour window from your time of order placement, please open a request with our customer support. Orders must be cancelled within 2 hours regardless if they have been dispatched or not.
Q: What do I do if I have not received a confirmation email?
A: Order confirmation emails may take up to 30 minutes to hit your inbox. Please make sure to check your spam folder, and add our email support@nftdcc.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us at support@nftdcc.com and we will get it sorted out in no time
A: Order confirmation emails may take up to 30 minutes to hit your inbox. Please make sure to check your spam folder, and add our email support@nftdcc.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us at support@nftdcc.com and we will get it sorted out in no time
Shipping
Q: Where are the items shipped from?
A: We have distribution centers and supplier partners throughout the world and your order will be shipped from the closest fulfilment center based on availability.
Q: I ordered something, when will it arrive?
A: Shipping times can vary depending on where your order is shipped from. We have distribution centers and supplier partners throughout the world and your order will be shipped from the closest fulfilment center based on availability. Please visit our Shipping Policy for further information.
Q: How can I track my order?
A: We offer an order tracking tool which will help give you an estimate on when your order will arrive. Once courier tracking becomes available, you will receive tracking numbers via email/SMS notifications. If you need assistance with tracking your order, please inquire with our Help Desk at support@nftdcc.com
Q: How can I get free shipping?
A: Orders over USD 100 will be eligible for free shipping.
Orders under USD 100 will be charged USD 8.99 for shipping. Shipping cost will be displayed at checkout.
Orders under USD 100 will be charged USD 8.99 for shipping. Shipping cost will be displayed at checkout.
Q: Do you ship worldwide?
A: Yes, we ship our products globally. Regardless of your location.
Returns & Refunds
Q: What can I do if I received a damaged item?
A: If you have received a damaged item, please send us an image/video of the product to support@nftdcc.com. You must let us know of the faulty product within 24 hours of you signing for it. Please let us know immediately so we can resolve the issue as soon as possible!
**We are not responsible for any damages caused by wear and tear. Damages caused by accidental damaging on your own before returning will not be accepted**
Q: I want to change my order
A: Please be advised that for any changes in your order, you will be provided a limited window of 1 hour (60 minutes) to proceed on a new one for any modification you would like to make. For any changes in your order, please send us an email via support@nftdcc.com so we can take care of your request immediately. This is because after an hour your order is going to be directly shipped to the warehouse for final touches in preparation of your order processing and delivery. This guideline applies on the below line items:
– Changing the Item
– Changes in the billing or shipping address
– Adding Items in your order
– Changing the shipping method
After the time frame indicated above, we will be unable to cancel your order and you will need to follow our returns process policy.
Lost orders due to incorrect address will also not qualify for replacement and refund.
– Changing the Item
– Changes in the billing or shipping address
– Adding Items in your order
– Changing the shipping method
After the time frame indicated above, we will be unable to cancel your order and you will need to follow our returns process policy.
Lost orders due to incorrect address will also not qualify for replacement and refund.
Q: How can I change my address after receiving confirmation of shipping?
A: Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.